The proliferation of automation and artificial intelligence tools and options continues to grow. Where do you start?
Most organisations have a plethora of tasks that are not automated. Robotic Process Automation (RPA) offers ways to automate manual processes where work is being performed by humans that involves structured data following a set of predefined rules.
RPA is an application of technology software designed to mimic the same "manual" paths taken by a human. An RPA tool operates by configuring a process for the software "robot" to capture and interpret applications for processing a transaction, manipulating data and communicating with other software applications, so RPA can operate in place of a human. There are a few crucial steps for ensuring a successful implementation of RPA that is illustrated below.