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  • Home
  • Services
    • Management Consulting
    • Strategy Execution
    • Program and Change Management
    • Coaching and Mentoring
  • Engage with Us
  • Case Studies
    • Contact Centre Digital Transformation
    • Device Service Transformation
    • NBA Transformation
    • Workforce Optimisation
  • Insights
  • About Us
  • Contact

Program
​and Change
Management


The only thing that is constant is change. Heraculitus

Agility and collaboration is essential for developing trust and ensure successful transformations.

​In today's world, organisations need to be agile in order to constantly adapt to change. Understanding the current capability, maturity and performance of an organisation is essential to building an actionable roadmap that delivers incremental benefits.
We will assist your organisation in developing your program and change management competency by aligning people, processes and IT services. We will help you assess corporate strategy, objectives, and organisational culture with the focus on the following three key areas for immediate improvements:​

Key Focus Areas for Improvement

Executive and Corporate Governance
​​Program & Change Management
Business Change Readiness
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two men discussing in front of laptop

Our Insights

People in call centre at computers with headsets
CASE STUDY:
​CONTACT CENTRE DIGITAL TRANSFORMATION
​

Australia's 2nd largest telco wanted to accelerate its digital service transformation by shifting customer contact from Traditional Voice Channels to digital channels such as Web Chat, Self-Service via App and AI technologies. Learn more.

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CASE STUDY:
​NBA TRANSFORMATION


As customers increasingly expect companies to behave as a virtualised human being, Australia's 2nd largest telco knew they must continue to be customer-centric by engaging in contextual, dynamic and personalised dialogue. Learn more.

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Program and Change Management
Strategy Execution
Management Consulting
Coaching, Mentoring and Advisory

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